FAQ – GANUVI

FAQ


How long does it take to ship my items?


We do our best to ensure that you receive your purchase as soon as possible. Shipping can take anywhere from 7 to 20 days, according to your location. We provide you with a tracking number, so you can always check the status of your delivery.

 

Do you ship to my country?

The answer is almost certainly yes. We ship to over 200 countries around the world. If we can’t ship the items to your country, we will contact you.

 

Are these chargers compatible with my phone?

Our products are compatible with iPhones and almost all Android phones, including most Samsung and Huawei devices. If you are unsure about your phone’s compatibility, please don’t hesitate to contact us.

 

Which payment methods do you accept?

We accept PayPal and all major credit cards.

 

What kind of return policy do you provide?

We offer a 30-day return policy for damaged items. Once you ship the product back to us, we will promptly provide you with a full refund. 

 

How do I install the wireless charger?

All our wireless chargers are easy to install and don’t require any technical knowledge or skills. If you encounter any difficulties, please contact us and we will gladly help you.